BJs.com Return Policy
BJ ‘s selects the highest quality trade for our Members and stands behind the products we sell. If you are not wholly satisfy with your leverage, you are entitled to a refund or substitute subjugate to the pursue guidelines. Please return your product to the nearest BJ ‘s Club localization or by following the instructions here or email us at CustomerCare @ bjs.com .
Proper Conditions for Return and Credit
Returned merchandise must be in raw discipline with its master pack and accessories intact. Items purchased over 1 year ago will not be considered in new condition. If you are returning a product please check to make sure your return meets the succeed conditions :
- Computers and electronics are returnable within 90 days of the shipping date
- CDs, DVDs, computer software and video games must be unopened
We regret that BJ ’ randomness can not cover the price of shipping for products returned due to buyer ’ second compunction.
We can not accept returns of :
- Gift cards.
- Apparel marked as final sale.
- Opened CDs, DVDs, computer software and video games.
- Items with gas, oil or fuel added.
- Items restricted by law.
- Jewelry and watches purchased in-Club after 8/3/2017.
- Bulk purchases of ten (10) or more units of the same item purchased online in the same transaction where the total price exceeds $1,000.00.
- Products under a manufacturer’s warranty which have service center only restrictions. Please contact the manufacturer for assistance with products such as:
- Gas Powered Outdoor Equipment
- Items with gas, oil, or fuel added
- Living Room Sets
- Major Appliances after 90 days
- Mattresses over 1 year old
- Spas & Saunas
- Swing Sets
- Massage Chairs
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If you have ordered one of these non-returnable items, please inspect the item carefully and if possible, refuse delivery of incorrect or damaged products. Once the item has been accepted it will be deemed to be the correct item and in dear work condition. Any issues that arise after the detail is signed for must be resolved through the manufacturer ’ s guarantee .
Returning an Item Online
Please see BJs.com ‘s tax return policy before initiating a hark back.
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You may return your item at any BJ ‘s Club location or by following the instructions below .
- Select “Order Status” from the top navigation of any page.
- If you placed your order while signed in to your online account, please sign in to your account using your username and password.
If you placed your order while shopping as a guest, please enter your order number, recipient’s email address, and the ship-to ZIP code, then click “Continue.”
- Your order information should now be displayed. Please review it and click the “Return”” link next to the item you would like to return.
- Select from the dropdown list the reason that most closely corresponds to your reason for returning the item, the package condition, and any comments you would like to make.
- Select “Continue.”
- Your return authorization request has now been made and you will receive an email within 3-5 business days (often sooner), with complete return instructions. If you do not receive an email with complete return instructions within 3-5 business days, please contact us at 866-4BJS-WEB (866-425-7932). BJ’s Member Care Representatives are available Monday – Friday, 9AM – 7PM E.T., Saturday, 9AM – 6PM E.T. and Sunday, Noon – 6PM E.T.
please note : you will not be allowed to initiate a come back beyond 30 days from your go steady of transportation. After 30 days, please contact extremity wish for fall instructions.
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If a key signature is required please inspect your software cautiously before signing for it. If after accepting the box you determine that there are damaged or defective parts, please contact the manufacturer for successor parts. For far aid, contact BJ ’ s Member Care. Do not discard the boxes or packing materials, as they may be needed to ship the item back .
If you receive an wrong merchandise, please review your order information to be certain that there were no errors in the orderliness process. If you determine that you received an detail you did not order, please return your product to the nearest BJ ’ s Club location or initiate a return on-line ( see “ Returning an Item ” above for instructions ) .
Return Shipping Costs
If you refuse your manner of speaking without inspection, miss your delivery appointment ( sulfur ) or return a non-defective or undamaged merchandise, you will incur original transportation charges along with actual return ship fees. In the event that your reelect merchandise was mis-shipped, damaged or defective, BJ ’ s Member Care team will be glad to reimburse you for hark back ship costs. Please liaison BJ ’ s Member Care and we will be able to assist you .